The National Communications Authority (NCA) has issued a press release on the service outage of internet provider, Surfline Ghana.
Customers of Surfline for several months have been complaining about the service outage after purchasing data bundle.
In its release on Thursday, May 18, the National Communications Authority said it is aware the company has shut down its Radio Access Network due to some operational challenges.
The release revealed that Surfline has issues concerning indebtedness to Service Providers.
While the NCA engages with Surfline to resolve the issue it says it has admonished the company to publish information on its service outage to subscribers.
It also urged Surfline to ensure that customers who have purchased data plans do not lose their data, and where applicable, appropriate compensation paid by Surfline to customers for any loss of service.
“As we work for successful implementation of the above ongoing regulatory measures, the NCA would like to assure the general public, particularly subscribers of Surfline of our sustained commitment to protect the interest of all users of telecommunications services as well as stakeholders within the Industry,” part of the press release from NDC said on Thursday.
Below is a copy of the press release:
-By Eric Nana Yaw Kwafo| Modernghana|
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